What is the extended warranty?
The Extended Warranty is a post-launch service that provides ongoing technical support, proactive monitoring, and infrastructure management after the project is delivered. It’s designed to ensure that your system remains fully functional, secure, and up-to-date - even in the face of unexpected changes or external updates.
This service goes beyond the default warranty and gives you peace of mind and priority care - handled by the same team that built your system.
Why use it?
Once a project is completed, most buyers move to manage their hosting and technical stability independently. But in reality, unexpected issues can arise:
- External APIs change
- Hosting environments update their software (e.g., PHP versions, database systems)
- Data anomalies or rare edge cases trigger system bugs
- Integration partners (e.g., Stripe, 1C, PayPal) update their structure or break compatibility
The Extended Warranty gives you guaranteed coverage for these situations , handled by us on your behalf. You don’t need to chase developers, pay per task, or risk downtime - we stay connected and keep your system healthy.
Warranty options
We offer three service levels depending on your project’s complexity and risk profile:
1. Basic warranty (Included by default)
- Duration: 6 months from the final delivery date
- Covers: Fixes related to the original codebase and system functionality
- Condition: Code must remain unchanged and hosted in a stable environment
- Excludes: Server software changes, external updates, or any added features
2. Standard warranty (Extended plan)
- Hosting and infrastructure included (e.g., VPS on DigitalOcean)
- Proactive log monitoring and error resolution
- Covers logical, system, and layout issues
- Semi-automated health checks and daily backups
- Regular plugin and system updates (WordPress, WooCommerce, etc.)
- Includes support response within 24–48 hours
3. Full coverage (Comprehensive plan)
- All benefits of the Standard plan
- Plus: Real-time monitoring for critical flows and synchronization processes
- Covers changes caused by external APIs, vendors, or third-party updates
- Priority fixes for integrations (e.g., if Stripe or 1C change their structure)
- Automatic version adaptations (e.g., PHP or CMS updates)
- Continuous uptime assurance and automated alerts
What is not included
The Extended Warranty does not cover :
- New features or modules (these must be quoted and handled as Add-ons)
- Redesigns or user-facing changes not present in the original scope
- Content creation or manual data entry
- Projects hosted entirely outside our supported environments without prior agreement
How it works
- The service starts after final delivery and project acceptance
- It is managed on a subscription basis, with scheduled billing cycles
- You can cancel anytime before the next period, and we will export the latest system version
- Your rights and ownership remain fully intact - this service supplements, not replaces, your contract terms
In summary
- The Extended Warranty provides structured, proactive post-launch support
- Three levels of service are available: Basic (free), Standard, and Full Coverage
- Coverage includes monitoring, hosting, bug fixing, and third-party integration updates
- New features are excluded and handled separately as Add-ons
- You can cancel the subscription at any time, and we’ll ensure a smooth handover